Transformation Solutions
Businesses need to continually transform and re-invent themselves to remain successful. Companies that have understood this principle are better equipped to adapt to the changing business environment and have stayed ahead in the game. Most organizations understand the importance of transforming critical business processes, but are unable to figure out where to make a beginning. This outlines the key success factors to transform critical business processes, from the top down.
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The new buzzword in the future of outsourcing is 'Transformational Outsourcing’. With the growth of disruptive technologies, global delivery business models and the wave of IT-driven business innovation, transformational forces are at the core of successful businesses today. How does WNS focus on business transformation? Through Sustainable Business Change; Operational Transformation and Actionable Insights. A look at the transformation framework for transforming critical business processes and WNS’s value innovation program conducted jointly with clients for defining, planning, execution and managing business transformation initiatives.
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The BPO industry has been constantly evolving and creating new paradigms to align with changing customer demands. While the customer seeks focus on higher productivity, heightened competition and reduced time-to-market from providers, the providers on their part are creating a new stack of services that have been modelled to meet the business outcomes of the clients – hence the term ‘outcoming’. Outcoming combines the existing best practices of outsourcing with the possibilities unleashed by focusing on helping clients achieve specific “business outcomes” that help them succeed in their marketplace. With a huge shift towards outsourcing of knowledge-based services, activities that require greater intellectual capabilities are now being actively outsourced. As the knowledge economy drives companies toward greater innovation and creation of intellectual property, Outcoming may prove to be the right approach to take your business to the next level.
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Security of information has become an exceedingly critical boardroom issue, given the recent corporate financial scandals. As a result, regulatory compliance is one of the top business drivers in companies today. Read on to find out how companies can employ three 'Lines of Defense' or safeguards that are recognized by regulatory authorities in a corporate governance model.
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Any consultative process adopts the following phases of problem solving: Defining the current state; identifying the problem; establishing the solution criteria; generating alternatives and designing the solution. However, the three important elements of success in my opinion are clarity in approach and methodology; type of consulting; and management of resistance to change. Read on to find out the subtleties involved in making a process consulting engagement a success.
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Many business relationships go through a ‘mid-term itch’. And an outsourcing relationship is no exception. During the middle years of the contract, it’s quite natural for both the client and the supplier to feel dissatisfied. Read on to find out how this can be addressed.
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Chances are they are… Automating the procure-to-pay cycle has long been considered as a ‘good-to-have’ and not critical by Small- and Medium-size Businesses (SMB). And the reason for it may well be the thought of heavy capital expenditure. And with that apprehension, SMEs chose to lose all that automation can offer.
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Continuing my four-part series on Jeremy Hope’s Re-inventing the CFO, let us look at a step-by-step approach on how the CFO can be a Master of Measurement, and move from the back-office to front-line strategy.
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To counter the turbulent global economy and its impact, companies are increasingly looking at ways to generate cash from their current operations. And who better to set this process in motion than the CFO. Read on to find out how Jeremy Hope’s Warriors of Waste can use their financial prudence to eliminate unnecessary expenditure in company processes.
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Cynics debate transformation in outsourcing as jargon… while providers promise to deliver on it. Is it a gimmick or is it a true benefit that can be validated in a board room?
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