Risk in Business Process Outsourcing




What should companies that outsource do to prevent credit card fraud?


By Arup Chatterjee on Apr 14 2009 

The Indian BPO industry was briefly under a cloud when a popular television channel recently claimed that an industry insider had sold “confidential financial information” of British customers. This was a repeat of an earlier incident; a few years back, a famous British tabloid maintained that its journalist had obtained account numbers, bank card details, secret passwords and other personal details of 1,000 British bank customers by paying $5,000 to an employee of an Indian BPO company. Though this seemed like an induced crime, and therefore could have happened anywhere in the world but we will leave that discussion for a later date...

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Distance helps increase your privacy quotient


By Pervez Workingboxwalla on Dec 11 2008 

I was recently making a presentation on data security and privacy policies to a healthcare service provider seeking to outsource their medical records processing to our delivery centers in India and Philippines. As expected, the client was extremely keen to ensure that both security and privacy of their client’s records is maintained...

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