Arup Chatterjee
Vice President – Risk Management, Chief Information Security Officer, WNS Global Services
Arup Chatterjee heads the Information Security compliance function for WNS Global Services. Arup has a esteemed career with WNS of over a decade and brings in diverse knowledge base that includes, expertise in Information security compliance, data protection / privacy and enterprise risk management. Arup’s prior career background dates back to mid 90’s working as a software programmer and one of the better known IT sys admin’s on the block. Arup graduated as a Bachelor of Engineering (Computer Science) from Mumbai University and holds numerous certifications in security & Information technology. Arup leads a focused team of 20+ security professionals based at the WNS delivery centres across the globe who contribute to the WNS security talent pool towards providing strategic and operational support towards WNS’ security solutions, data protection & privacy mandates across the organisation. Arup is also a frontrunner in driving a unique Cyber Security Awareness and digital forensics classroom training initiative for Police officers in India, encompassing exposure to new technologies and processes to combat online fraud and cyber crime.
 
Arup's blog will focus on topics related to Risk in Business Process Outsourcing.

 
Frank G. Racioppi 
Senior Vice President & Horizontal Sales Lead – R&A, North America, WNS Global Services
Frank’s role is focused on business development for new and existing clients and creating marketing strategy for the Research & Analytics sector for North America. His background includes over 15 years with major market research companies providing consultative solutions to Consumer Goods and Health & Beauty Care companies and a similar tenure with consumer packaged goods firms in sales and marketing.

Frank is based in New Jersey and holds an MBA in Marketing from Iona College in New York and a BS in Business Administration from the State University of New York.
 
Frank's blog will focus on topics related to Research and Analytics Outsourcing.

 
Peter Grover
Executive Vice President, Travel & Leisure Services, WNS Global Services
As EVP, Peter is responsible for Client relationships, management and business development for the European travel market and supports several major travel distributors both traditional and online as well as many major airlines.

Peter brings more than 25 years of travel industry experience encompassing airlines, such as British Airways and United Airlines, GDS, and corporate and leisure travel companies. Most recently he was Executive Vice President at TRX Inc., a provider of travel operations, technology and automation solutions where he managed all their European operations.

Peter is based in London and holds an MBA from Kingston University.
 
Peter's blog will focus on topics related to Travel and Leisure Outsourcing.

 
Carol Yvette Thorney
MBA Senior Vice President, Healthcare Services, WNS Global Services
Carol heads WNS’s Healthcare Practice in North America. As such, Carol is responsible for growing and developing clients within the payor, provider, hospital, DME and pharmaceuticals sector. Carol has over 20 years of professional experience in healthcare and financial services specializing in IT and Business consulting and outsourcing services.

Prior to joining WNS Global Services, Carol has held senior level positions at Insigma US, Inc., CSC Health Plan and Life Products, TriZetto, Sybase/Financial Fusion, Bank of America and TA Solutions managing blended-shore teams supporting business development, program management, business consulting and enterprise implementations for core claims, care management, eFinance and asset management solutions for client like Merck/Medco, Blues Plans, SHP, CIGNA Healthcare/Pharmacy, ABN Amro, Thomson Reuters, E-Trade, Citizens Bank, Banco Mercantile, Visa, and others.

Carol has been featured in System Info Journal, Java World and Linux Magazines celebrating client and vendor partnership successes. Carol is a graduate in Finance/MIS from Post University and is an alumnus of Rensselaer Polytechnic Institute, Lally School of Management and Technology earning MBA in Management & Technology and International Business.
 
Carol’s blog will focus on topics related to Health and Life Science outsourcing.

 
Raymond Tyne
Vice President - Finance & Accounting, WNS Global Services
Mr. Tyne has over 20 years experience in transforming organizations, processes and infrastructure at leading Fortune 500 companies. As an executive at several Fortune 500 companies, he was active in all aspects of management, including business strategy development and implementation, information technology strategy, management planning, coordination and execution of business process reengineering projects.
 
Raymond’s blog will focus on topics related to Finance and Accounting Outsourcing.

 
Shravan Pai
Associate Vice President WNS Research & Analytics, WNS Global Services
Shravan serves as an Associate Vice President in WNS's Research & Analytics division. His role in WNS focusses on client consulting and managing delivery of analytical projects.

Shravan has more than 5 years of experience in delivering complex analytical solutions to clients in the Travel & Leisure and Media & Entertainment spaces. His areas of expertise cover CRM analytics, Category Management and Sales Planning.
 
Shravan’s blog will focus on topics related to Research and Analytics Outsourcing.

 
Hemant Kshirsagar
Vice President, WNS Utilities Vertical, WNS Global Services
Hemant serves as Vice President – Client Engagement in the Utilities Vertical. Hemant brings with him over 8 years of experience in managing large outsourcing programs including migrations, quality and operations. He has been part of several re-engineering initiatives for clients in Utilities domain around Customer Journey Management.

Prior to joining WNS, Hemant was instrumental in setting up the Manila delivery centre for an Indian BPO and also worked as a consultant in a Big 4 Consulting firm. Hemant is based in UK and holds a Post Graduate Degree from the Indian Institute of Management, Bangalore (IIMB) .
 
Hemant’s blog will focus on topics related to Utilities and Energy Industry.

 
Samir Singh
Vice President, Global Transformation Practice, WNS Global Services
Based in New Jersey, Samir enables WNS clients in indentifying and driving sustainable business transformation strategies through global process re-engineering, enabling technology renewal / re-engineering and deployment of business decision support analytical processes and technologies. He works closely with the various Vertical Business Units in WNS to customize Industry Value Frameworks for specific client scenarios.

He has presented at various Industry & Technology events and authored articles in the online media. He is a qualified Chartered Accountant with undergraduate major in Accounting as well as a graduate from the Unilever India Management Training and GE Crotonville Accelerated Leadership Programs.
 
Samir’s blog will focus on topics related to Transformation Solutions.

 
Amit Goyal
Vice President, WNS Banking and Financial Services
Amit serves as Vice President - WNS Banking and Financial Services. His role at WNS primarily focuses on providing BPO solutions to mortgage and lending institutions. Amit brings with him over 12+ years of extensive experience in implementing large, complex business process outsourcing programs financial services clients.

He has co-authored a white paper titled Mortgage Process Outsourcing (MPO) "A tool to ensure profitability and efficiencies in troubled times". Prior to joining WNS, Amit was instrumental in setting up two Indian BPO start ups. Amit is based in Houston, TX and holds an MBA in Marketing and an undergrad in Statistics from Delhi University, India .
 
Amit's blog will focus on topics related to Banking and Financial Services Outsourcing.

 
Amitabh Bose
Senior Vice President, WNS Research and Analytics Services
Ambo joined Marketics (a WNS group company) in 2005 as VP, Client Services. In his current role, Ambo heads an analytics based consulting practice for WNS’s CPG and Retail clients. Prior to joining Marketics, Ambo has worked with Pepsi Foods and Proctor & Gamble. In his last role with Pepsi foods, Ambo was General Manager- Marketing and he was instrumental in driving scale on flavor brands and packaged water categories. Ambo has a degree in Engineering with an MBA in Marketing. He has 15 years of experience in Sales and Marketing.
 
Amitabh's blog will focus on topics related to Research and Analytics Services Outsourcing.

 
Anupal Banerjee
Vice President, Human Resources, WNS Global Services
Anupal heads our Compensation & Benefits and HR Managed Services group and is based out of Mumbai, India. He brings with him over 10 years of experience, mainly in the areas of Total Rewards, HR M&A and employee relations. In his role at WNS, he manages Total Rewards initiatives and programs, policy design and implementation, HR Managed Services and Payroll. Prior to joining WNS, Anupal worked for Infosys Technologies Ltd in various capacities in Bangalore and North America. He was instrumental in setting up their Latin America operations. Previously, he worked with Ashok Leyland Ltd at their Management Development Centre managing training and industry- academia initiatives and relationships.
 
Anupal's blog will focus on topics related to Talent Strategy.

 
Brian Welsh
Vice President, CPG Business Development, WNS Research and Analytics Services
Brian leads the North American CPG Practice business development for WNS, a leader in knowledge process outsourcing (KPO). He is responsible for leading edge consumer analytics modeling that enables making strategic choices in complex and rapidly changing market scenarios.

Brian has a diverse background in business development, sales management, category management, shopper insights, marketing analytics and business transformation. He has held leadership positions at Nestle', Information Resources, Conair, Acosta Sales and Marketing.
 
Brian's blog will focus on topics related to Research and Analytics Services Outsourcing, Retail and Consumer Packaged Goods Services Outsourcing.

 
Conor Mullaney
Co-Chief Executive Officer - BizAps, WNS Global Services
Conor joined WNS in 2008 as co-CEO of BizAps who are a Finance Transformation company helping organizations transform their finance processes. Prior to joining BizAps, he was the co-founder of BizAps and prior to that worked for KPMG and Deloitte as a management consultant. He advises clients on optimizing procure to pay, order to cash to record to report processes through the use of best practices, different operating models and use of world class technology.
 
Conor's blog will focus on topics related to Finance and Accounting Services Outsourcing.

 
Dr. Arul Siva
Senior Vice President, WNS Global Services (F&A Practice)
Arul heads our Finance and Accounting practices across Sri Lanka and Indian (Chennai). He has been instrumental in setting up the F&A vertical in WNS and has done many F&A transitions across USA, UK, Australia, Canada, Europe in to Sri Lanka and India. He has over 20 years of BFSI and F&A experience. He is a qualified Civil Engineer (London-UK) with an MBA from Cranfield University (UK), Fellow of the Chartered Institute of Management Accountants FCMA (UK) and PhD (USA). He is also a member of the Excellence in Leadership advisory panel of CIMA-UK.
 
Dr. Arul's blog will focus on topics related to Finance and Accounting Services Outsourcing.

 
Gautam Bhushan
Senior Vice President, Learning and Development, WNS Global Services
As Sr. Vice President – Learning & Development, Gautam brings with him over 18 years of experience, with a majority of it in the Learning & Development sphere. Apart from being certified on various programmes that he has facilitated across the globe, Gautam has also set up and managed new Learning & Development businesses across geographies during earlier engagements in his career.  He has practical and leadership experience in a variety of related functions including content development, business acquisition, consulting and learning delivery. Prior to joining WNS, Gautam worked with Bharti Airtel Services where he led the Intellectual Capital Development function as well launched and led a new Learning & Development Solutions company for Bharti.
 
Gautam's blog will focus on topics related to Talent Strategy.

 
Hemant Todi
Vice President, WNS Research and Analytics Services
Hemant heads Financial Services Analytics practice at WNS. Prior to joining WNS in 2008, Hemant was managing advanced analytics and strategic initiatives for USAA, a $60B diversified financial services in USA.

Before his stint with USAA, he spent 9 years with Capital One Financial Services in various capacities. There he managed several engagements in the areas of CRM analytics, risk analytics, marketing ROI and consumer insights. Hemant holds Masters of Management Information Systems from University of Texas and Bachelor of Technology in Industrial Engineering from Manipal Institute of Technology, India.
 
Hemant's blog will focus on topics related to Research and Analytics Services Outsourcing.

 
Himanshu Pal
Senior Manager, WNS Research and Analytics Services
Himanshu is currently working as a Senior Manager with WNS’ Research and Analytics Services division. He has been associated with WNS for close to 3 years now. He has spent several years in the KPO space, wherein he has executed multiple projects across various industry verticals including Retail, FMCG, BFSI, Technology, Pharmaceuticals, and Automobiles. Himanshu holds a master’s degree in Business Administration, along with a Post Graduate Diploma in Business Finance. In his leisure time, he loves to travel and read and is also an active member with two social service organizations (NGOs).
 
Himanshu's blog will focus on topics related to Retail and Consumer Packaged Goods Services Outsourcing.

 
Himanshu Bajaj
Vice President, WNS Banking and Financial Services
Himanshu serves as VP - WNS Banking and Financial Services. His role at WNS primarily focuses on enabling consultative solutions and migrations. Himanshu brings with him over 11+ years of experience across Consulting, Project Management and Operation for Banking and Financial Services clients. Prior to joining WNS, Himanshu worked with ICICI OneSource (now Firstsource Solutions) where he was Subject Matter Expert – BFSI and was responsible for strategic & rainmaking pursuits in BFS space.
 
Himanshu's blog will focus on topics related to Banking and Financial Services Outsourcing.

 
Jay Venkateswaran
Senior Vice President, WNS Research and Analytics Services
Jay leads business development for WNS's Research and Analytics practice in North America. Jay has spent over five years at WNS in a variety of operational and corporate roles, including program and account management, corporate strategy, mergers and acquisitions, corporate finance, and investor relations. Jay holds an MBA from Coventry Business School, Coventry University, UK.
 
Jay's blog will focus on topics related to Research and Analytics Services Outsourcing.

 
Jim Ziaja
Senior Vice President - Leadership, WNS Global Services
Jim leads WNS’s Customer Care business area in North America. Prior to this, Jim was an executive with IBM supporting outsourcing sales and solutions across the globe. Earlier in his career, Jim was President and Co-founder of HTI communications, a contact center outsourcing firm that was acquired by Spherion (Norrell) in 1998.  As President of Texas-based Austin Dataline, a provider of voice, data, and video services and support, Jim led the company to achieve Inc.500 recognition as one of the fastest growing companies in America. Jim received a BS in Mechanical Engineering from the University of Missouri and an MBA from St. Edwards University
 
Jim's blog will focus on topics related to Customer Care Outsourcing.

 
Jitender Mohan
Leader, Corporate Quality, WNS Global Services
Jitender leads the Corporate Quality team at WNS. In his previous roles at WNS, Jitender has led transactional quality, WFM and the operations team. Jitender’s experience of 14 years spans sales, quality, WFM and operations management. He has a very strong track record of leading challenging assignments in varied functions and transformational process excellence projects.

Prior to WNS, Jitender worked for IBM Daksh and GE Medical Systems and managed sales, training, recruitment and quality functions. He is a certified Master Black Belt and a Management Graduate from BIMTECH. His blog will be focusing on process excellence and green initiatives.
 
Jitender's blog will focus on topics related to Green BPO, Transformation Solutions.

 
Manish Vora
Senior Vice President, WNS Finance and Accounting Services
Manish heads our Finance and Accounting practice in North America. As such, he is responsible for crafting and implementing WNS’s vision for this critical function and leads sales efforts. Manish has nearly 17 years of finance domain expertise, of which the last eight have been dedicated to F&A outsourcing. Manish is a Certified Public Accountant, Chartered Accountant and Certified Information systems Auditor.
 
Manish's blog will focus on topics related to Finance and Accounting Services Outsourcing.

 
Mark Wiggins
Senior Vice President, WNS Research and Analytics, Europe
Mark Wiggins is an Australian who has worked in business development roles since the age of 15. Educated at the University of Melbourne, he hitch-hiked around the world prior to joining London-based ICT advisory firm Ovum, now part of Informa Plc, for a decade as Global Sales Manager, MD, Asia Pacific and CEO, North America.

Mark subsequently held senior roles for innovative research advisory, analytics and consulting firms specialising in Enterprise Application Software, online competitor intelligence, Knowledge Process Outsourcing, Email Marketing Analytics and operational performance improvement.
 
Michelle Scarsbrook
Senior Vice President, WNS Travel and Leisure Services
Michelle heads the Revenue Recovery Group within WNS's Travel and Leisure Services team. Michelle has over 15 years experience in the airline industry, specializing in revenue recovery and passenger revenue accounting arena during the last 10 years.

Prior to joining WNS, Michelle was responsible for establishing the Airline Revenue Recovery division at PRG-Schultz International, a leading auditing company, and for defining and implementing British Airways' Revenue Recovery strategy. Michelle is a fellow of the Association of Certified Accountants and holds a MBA from Lancaster University.
 
Michelle's blog will focus on topics related to Travel and Leisure Services Outsourcing.

 
Prabhakar Bisen
Chief Executive Officer, WNS Philippines
Prabhakar is the CEO of WNS Philippines, Inc. He has been with company for over 5 years. In his previous role at WNS, he was responsible for Transitions and Solutions Functions for Banking, Financial Services and Insurance business. Prabhakar has over 17 years of professional experience in Transitions, Project Management, IT & Business Consulting and Operations Management. He has a very strong track record of leading successful transitions, and has also co-authored the Transition Methodology of WNS.

Prior to WNS, Prabhakar worked for Genpact and Satyam Computer Services. Prabhakar started his career with Tata Motors and managed manufacturing and supply-chain function. Prabhakar is a graduate in Electrical Engineering and is an alumnus of Indian Institute of Management, Ahmedabad.
 
Prabhakar's blog will focus on topics related to Customer Care Outsourcing, Transformation Solutions.

 
Raghunathan Thyagarajan
Senior Vice President, Revenue Accounting, WNS Travel and Leisure Services
Raghu joined WNS in 2004 as SVP- Operations.  He is responsible for the Revenue Accounting and Revenue Management operations for travel industry clients. Prior to joining WNS, he worked as a Manager - Revenue Accounting with Qatar Airways. He was instrumental in setting up Outsourced Revenue Accounting and Revenue Recovery services for Qatar Airways and for developing revenue accounting systems for Emirates Airlines. Raghu is a qualified accountant and has more than 20 years of exposure in airline finance and revenue accounting.
 
Raghunathan's blog will focus on topics related to Travel and Leisure Services Outsourcing.

 
Sanjay Jain
Head, Global Transformation Practice, WNS Global Services
Sanjay Jain serves as the Head, Global Transformation Practice. With a successful 24 year track record in building and leading Technology, IT Consulting and BPO businesses, Sanjay leads the responsibility of designing and implementing transformation solutions for WNS’s clients. Prior to this role, Sanjay was the Chief Information Officer at WNS, responsible for architecting, managing and supporting the WNS IT Infrastructure, Corporate Application Architecture and WNS Technology Consulting organizations. Sanjay was also responsible for setting up of the Practice Consulting Groups and Platform Based BPO offerings of WNS. Prior to joining WNS, Sanjay held executive positions with exevo, Intiqua, NetAcross, Modern Technologies Corp and CMC. He holds an engineering degree in Electronics and Communication from Delhi University.
 
Sanjay's blog will focus on topics related to Travel and Leisure Services Outsourcing, Transformation Solutions.

 
Sanjit Bhoumick
Vice President, WNS Research and Analytics Services
Sanjit joined Marketics Technologies, a subsidiary of WNS Global Services in 2006 as Director, Client Services for analytics. He was responsible for setting up and growing key accounts in the travel and leisure and technology space, and relocated to US in 2007 to better manage his responsibilities. Sanjit moved into the WNS North America business development team after the acquisition of Marketics, and has led high-end analytics sales across North America since 2008. Sanjit’s focus areas include the retail, travel & leisure, media & entertainment and technology verticals, where he is responsible for acquiring new logos and growing existing business.

Prior to WNS, Sanjit spent over 7 years in management consulting, working in various project management and delivery roles in premier firms such as Arthur Andersen, Hewitt Associates, and Stern Stewart. Sanjit brings significant experience in sales force effectiveness, mergers and acquisitions, and business process reengineering. Sanjit is a mechanical engineer from IIT Kharagpur, and holds a management degree from XLRI Jamshedpur.
 
Sanjit's blog will focus on topics related to Travel and Leisure Services Outsourcing, Research and Analytics Services Outsourcing, Retail and Consumer Packaged Goods Services Outsourcing.

 
Todd Dirks
Vice President, WNS Travel and Leisure Services
Todd leads the business development initiatives within the Travel vertical and Customer Care horizontal for WNS.  Prior to WNS, Todd spent six years in the travel technology space selling proprietary front, mid and back office automation applications to travel suppliers and agencies.

Todd also worked for ACS where he managed the customer care relationships with a top five US based airline and two of the top four online travel agencies.  In addition, he worked for Air Canada in sales and as a regional airport operations manager for five years.  Todd is based in Denver and holds a degree from Colorado State University.
 
Todd's blog will focus on topics related to Travel and Leisure Services Outsourcing, Customer Care Outsourcing.